Why does the receptionist need to ask what’s wrong with me, or about the urgency of the appointment?
Our reception staff are important members of the practice, and they remain a vital part of triage system and might be required to ask patients ”why they need to be seen’.
This is to ensure that you receive
This is more important in the current environment of prolonged waiting times and work force shortages. We thank you for your understanding and we appreciate your cooperation so we can continue to provide high standard clinical care in the best possible way.
Our receptionists are empathetic and versatile, and are trying to do their best under very trying circumstances.
We appreciate your patience and respect towards them.