Patient Info

New patients

Ontario Family Practice require all new patients to complete and submit the Patient Registration Form prior to their appointment.

Please arrive at least 15 minutes prior to your scheduled appointment time so that you can complete the required registration paperwork.

We offer routine appointments on a day to day basis; however we also keep openings for emergencies on a daily basis. Our top priority is treating children presenting with urgent medical needs.

Transfer of Medical Records Form

New patients will also need to transfer their medical records to this practice. To do this, complete the Transfer Medical Records form at the front desk and we will transfer medical records from your former practice.

Reminder System

Occasionally, our practice may send out a reminder notice to inform you of preventative health services appropriate to you.

SMS reminders are sent to you to ensure that you don’t miss your appointment. It’s possible to opt out of either the reminder notices or SMS notifications on request.

Repeat prescriptions

All requests for repeat prescriptions are reviewed by the doctor. A decision will be made about your eligibility for a repeat. The prescription will generally be available within 1 business day.

The receptionist will call to advise if your repeat prescription request has been declined, and to organise an appointment to see the doctor. 


Your doctor will advise you during the consultation when they expect your results to arrive at the practice. In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor.

If you would like to discuss your results with your doctor please book in for an appointment to enable the doctor to go through your results thoroughly and suggest any change in your management as necessary.

In some instances when the results are “normal” or within normal limits, the doctor will get the practice nurse or reception staff to advise you of your results.

Please note that no test results are filed in a patient’s computer file without being checked by the Doctor first. Abnormal results are always conveyed to the patient even if they have failed to telephone in. Please ensure that your contact details are up-to-date and accurate.

Medical Record Confidentiality

Ontario Family Practice treat your medical records with the utmost respect for privacy, security and confidentiality. All medical data is kept secure from unauthorised access, use or loss. It is only available to authorised members of staff.


Any patient with

Please do not enter the practice.

We have set up Telephone and Video conferencing consultations (click here to learn about these options), alternatively Mildura has a dedicated COVID 19 clinic (click here to learn more).

The national hotline is available 24/7 - 1800 675 398

Thank you for your cooperation